State the impact of a Skype for Business outage on business operations. State the level of criticality Skype for Business services will have in your organization. The SOF approach aligns with the critical areas of the project considerations before you begin, during installation, and perhaps most importantly (and often overlooked) during sustained activity and normal usage. The SOF provides a standardized approach to successfully plan, deliver and operate Skype for Business (online & on-premises). In July 2016, Microsoft released the Skype Operations Framework (SOF), a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business Online. This will ultimately determine the success or failure of your project. Communicate to your people early and often so that they are bought in and feel like active participants in the process. Understand the “why” of your decision and clearly articulate the vision. It is very important to realize that people are going to make or break the success of the project. It is also important to remember that all IT projects involve three key components people, process and technology.Īs IT professionals, it is natural to focus on the technology and the process but far too often we neglect the people aspect.
Are you replacing an aging system? Are you looking to implement the productivity gains that Skype for Business provides? These answers will help you define what success looks like and help you plan where to begin, who to involve and how to measure success. At the beginning of any major investment in your organization’s infrastructure you must ask and answer the basic questions. Before you embark on the journey of moving to Skype for Business to know why are you doing it. The one common thing with all successful deployments (or indeed, any large project) is that the overall project is broken down into manageable phases, with lessons learned from one phase applied iteratively in the next.
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